In addition to resolving the issue that occurred, our team is working tirelessly to optimize the Wink Backend and our API now that it is back up. We intend to make this right and work to guarantee that nothing of this nature happens again. We will also be applying an additional 25% discount on next month's subscription charge to all users. All Wink subscribers are receiving a 25% discount on their current monthly charge and no action needs to be taken. As of Wednesday 2/3, services are back up and your Wink Hub will be able to reconnect to our API.ĭuring the time that our service was inactive, we implemented a proactive subscription discount to our subscribers. ![]() Our payment processing partner, Stripe, was unaffected by our disruptions. ![]() ![]() We truly apologize for the outage on our platform this past week that caused our website and core systems to be unavailable to our users.
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